Privacy Policy

Effective Date: May 20, 2026.

At Captain Jack Casino, we understand that your privacy is just as important as the thrill of the game. Whether you are aiming for a "snipe" on a massive jackpot, enjoying some live dealer blackjack, or spinning the reels on your favorite slots, we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our website, captainjackcasino-canada.com, and our services.

We operate with a deep respect for our Canadian players, from the Atlantic to the Pacific. We recognize the unique landscape of the Canadian gaming market, including provincial regulations such as those overseen by iGaming Ontario (AGCO) and the importance of localized services like bilingual support for our friends in Quebec and the convenience of Interac payment solutions.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Legal Basis and.

We operate in strict adherence to Canadian federal and provincial privacy laws. This includes, but is not limited to, the federal Personal Information Protection and Electronic Documents Act (PIPEDA). For players located in provinces with substantially similar legislation — such as the Personal Information Protection Act (PIPA) in British Columbia and Alberta, or the Act Respecting the Protection of Personal Information in the Private Sector in Quebec — we ensure our practices meet or exceed these standards.

Where applicable, such as for operations under the framework of iGaming Ontario (iGO), we align our data processing activities with the rigorous requirements set forth by provincial regulators to ensure a safe, fair, and transparent gaming environment.

1. Information We.

To provide you with a top-tier gaming experience — whether you are backing the Toronto Maple Leafs or chasing a Mega Moolah jackpot — we need to collect certain information. We categorize this data as follows:

Personal Identification Information: When you create an account, we require your full name, date of birth (to ensure you are of legal age), physical address, email address, and phone number.

Financial Information: To facilitate deposits and withdrawals using your preferred methods — including Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, and various cryptocurrencies — we collect necessary transaction details. Please note that we do not store your full credit card numbers; these are handled securely by our licensed payment processors.

Technical Usage Data: We collect information regarding how you access and use our site. This includes your IP address, browser type, device information, operating system, and data on the games you play, the duration of your sessions, and your site navigation patterns.

Communication Records: We keep logs of our interactions with you, whether via email, live chat, or telephone support. This helps us maintain a high standard of service and ensures we can resolve any issues promptly.

Marketing and Preference Data: We track your preferences regarding bonuses, such as our match bonuses or free spins, and your communication preferences. As per provincial requirements, particularly in Ontario, we ensure that players must explicitly opt-in to marketing communications and bonus programs.

1. How We Use Your.

We use the information we collect to ensure that your experience at Captain Jack Casino is nothing short of a "beauty." Specifically, we use your data to:

Account Management: To set up, maintain, and secure your player account. We verify your identity to prevent fraud, money laundering, and underage gambling.

Transaction Processing: To process your deposits and ensure your winnings (your "loonies" and "toonies") are paid out quickly and securely.

Gaming Integrity: To monitor gameplay patterns, ensuring fair play and adherence to our terms and conditions.

Customer Support: To provide you with personalized assistance. If you have questions about a "twofer" promotion or a technical hiccup, our team uses your account history to provide relevant, fast answers.

Legal Compliance and Regulatory Reporting: We are required by law to maintain certain records, report suspicious activities, and ensure we comply with the various provincial regulatory bodies across Canada.

Marketing and Personalization: If you have provided consent, we may send you personalized offers based on your gameplay. We believe in providing value, whether it is a special bonus for an NHL playoff night or a reload offer for your favorite slot games.

1. Sharing and Disclosure of.

We do not sell your personal information. We only share your data under the following circumstances:

Service Providers: We engage trusted third-party vendors to assist us in operating our business. This includes payment processing partners, identity verification services, and data storage providers. These parties are contractually obligated to protect your data with the same level of care that we do.

Regulatory and Legal Requirements: We may disclose your information if required to do so by law, or in the good-faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the personal safety of users of our services or the public.

Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified via email of any such change in ownership.

1. Data.

We implement industry-standard security measures to ensure your data stays protected. We utilize advanced encryption (SSL/TLS) for all data transmitted between your device and our servers. We maintain strict internal controls, and access to your personal information is restricted to authorized employees who require it to perform their jobs.

While no method of transmission over the internet or method of electronic storage is 100% secure, we take all reasonable steps to protect your personal information, consistent with Canadian regulatory expectations.

1. Your Rights Regarding Your Data.

As a Canadian player, you have specific rights under PIPEDA and applicable provincial laws:

Access: You have the right to request access to the personal information we hold about you.

Correction: You have the right to request that we correct any inaccurate or incomplete personal information.

Withdrawal of Consent: You may withdraw your consent for us to use your information for marketing purposes at any time by updating your account settings or clicking "unsubscribe" in our communications.

Erasure: You may request that we delete your personal information, subject to our legal obligations to retain certain records for regulatory, financial, and anti-money laundering purposes.

To exercise these rights, please contact our support team at [email protected].

1. Cookies and Tracking.

We use cookies and similar tracking technologies to improve your user experience. Cookies help us remember your login status, understand your preferences, and track site performance. You can manage your cookie settings through your browser, though disabling them may impact your ability to fully enjoy all features of our site.

1. Responsible Gambling and Data.

Responsible gambling is a cornerstone of our operation. We are committed to supporting our players in maintaining a healthy relationship with gaming. We collect data on your gaming behavior — such as deposit limits and session durations — to provide you with tools to manage your play.

If you ever feel that your gaming is becoming a problem, or if you simply need to take a break, we encourage you to use our self-exclusion tools. We also strongly recommend reaching out to professional support services available across Canada.

Help is available:

ConnexOntario: 1-866-531-2600.

Problem Gambling Helpline: 1-888-230-3506.

For Ontario-specific information, visit iGamblingOntario.ca.

Your privacy in these interactions is paramount. We handle all data related to self-exclusion or responsible gambling support with the highest degree of confidentiality, ensuring that your participation in these programs is not shared inappropriately.

1. Children and.

Captain Jack Casino is strictly for adults. We do not knowingly collect personal information from individuals under the age of 19 (or 18, depending on the province of residence). If we discover that we have collected information from a minor, we will take immediate steps to delete that information.

1. Changes to This Privacy.

The digital world and the regulatory environment are constantly changing. We may update this Privacy Policy from time to time to reflect these changes. We will notify you of any significant updates by posting a notice on our website or by sending an email to the address registered on your account. We encourage you to periodically review this page to stay informed about how we are protecting your data.

1. Contact Us.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to our dedicated support team. We take your privacy concerns seriously and strive to resolve any issues in a timely and professional manner.

Email: [email protected].

We value your trust. At Captain Jack Casino, we aim to provide you with the safest, most enjoyable gaming environment possible, whether you are betting on the outcome of a Jays game or enjoying the classic thrill of Starburst.

1. Regional.

We recognize that Canada is a diverse nation with unique regional nuances. While our primary policy is consistent across all provinces, we take extra care to respect provincial requirements.

Quebec: We understand the importance of serving our Francophone players in their preferred language and complying with Quebec’s specific privacy legislation (Law 25). We strive to provide all essential information, including this policy, in French upon request or through our bilingual support channels.

Ontario: In accordance with the standards set by iGaming Ontario (iGO), we are particularly diligent about transparency. This includes our bonus structures — no hidden terms, no auto-applied bonuses, and clear opt-in procedures for all promotional content. We report as required to maintain our compliance, ensuring a secure and regulated environment for all Ontario-based players.

British Columbia, Alberta, and Beyond: We respect the authority of provincial bodies such as the BCLC and AGLC and ensure that our operations remain aligned with the localized expectations for online gaming services.

1. Data.

We keep your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law. For example, financial records must be kept for a period of several years to comply with tax and anti-money laundering regulations. Once that period has passed, your data is securely deleted or anonymized.

1. Your Role in.

While we take extensive measures to secure your data, security is a two-way street. We encourage you to:

Use a strong, unique password for your Captain Jack Casino account.

Never share your login credentials with anyone.

Keep your device software updated.

Log out of your account when using shared or public computers.

Contact us immediately if you suspect any unauthorized access to your account.

By following these simple steps, you can help ensure that your gaming experience remains secure and private.

1. Third-Party.

While our website may contain links to other sites (for example, to reach help helplines or to learn more about responsible gambling), please note that our Privacy Policy does not extend to those third-party websites. Once you leave our domain, you are subject to the privacy policies of the destination site. We encourage you to review the privacy policies of any site you visit.

1. Data Subject.

If you believe that your personal information is being mishandled, or if you have a specific request regarding your data, please contact our Data Protection Officer at [email protected]. We have established internal processes to address such inquiries promptly and effectively.

1. Final Word.

At Captain Jack Casino, we are proud to serve the Canadian market. We know you have choices, and we are honored that you choose us for your entertainment. Whether you are looking for that perfect "bar down" win on a slot machine, playing live dealer games, or just enjoying some casual spins, we want you to do so with complete peace of mind. Your privacy is our priority, and we are committed to earning your trust every single day.

Thank you for being part of the Captain Jack Casino community. We look forward to providing you with a beauty of a gaming experience, secure in the knowledge that your data is safe with us.

[End of Privacy Policy].